Refund & Cancellation Policy

Sprint and Annual are prepaid periods (90 days / 12 months). They are not auto-renewing subscriptions — when the period ends, you return to Free unless you buy again.

Reunitor is a digital service delivered immediately: your paid features activate the moment payment succeeds, and every AI action you run (résumé tailoring, ATS audits, job matches, practice interviews) consumes real processing capacity at that moment. Because of this, refunds are limited to the specific situations in Section 3.

There is no self-serve "cancel" button because there is no recurring charge to stop. Your paid features run until the period you already paid for ends.

Ending early never deletes your data — your résumé, applications and history stay on the free Starter tier unless you delete them yourself from Settings.

For refund requests, email support@reunitor.com from your account email with the Cashfree payment reference.

A refund on your first purchase is available only when both conditions are met:

(a) You request it within 7 days of the payment, by email from your account email with the payment reference; and

(b) Your usage of paid features is minimal — you have consumed less than 30% of any usage limit of your plan (for example: AI résumé tailorings, ATS audits, job matches, practice interviews, or any other metered feature). Once 30% or more of any limit has been used, the service is considered substantially delivered and the payment is non-refundable.

Duplicate or failed payments — if you were charged twice, or charged for an order that didn't activate, the extra charge is refunded in full once we verify it with our payment processor. This applies at any time, regardless of usage.

Verified service failure — if a technical failure on our side made the paid service unusable and we cannot fix it within a reasonable time, we will refund on a pro-rata basis at our discretion.

Everything else — including requests after the 7-day window, second or later purchases, and purchases with 30%+ usage — is not eligible for a refund. Prepaid access continues until the period ends.

Every metered action on your account is recorded with a timestamp — audits run, résumés tailored, matches fetched, interviews practised. These records determine refund eligibility under Section 3 and serve as our evidence of service delivery in any payment dispute. By using paid features you acknowledge this metering.

Please contact us before raising a chargeback or dispute with your bank. Most billing issues (duplicate charges, failed activations) are resolved by us within 2 business days — faster than any bank dispute.

If a chargeback is raised on a payment where our records show the service was delivered and used, we will contest it with our payment processor (Cashfree Payments) and provide: the account email used at purchase, activation and usage logs (Section 4), and the record of this policy and our Terms being presented at checkout.

Accounts with a chargeback on a delivered service may be suspended pending resolution.

Approved refunds are issued to your original payment method (UPI, card, or netbanking) through Cashfree Payments within 5–7 business days. Banks occasionally take longer to post the credit; if it has been more than 10 business days, write to us and we'll chase it with the processor.

Purchases with 30%+ usage of any plan limit, requests after the 7-day window, second or later purchases, periods already elapsed, and accounts terminated for abuse of the fair-use policy (for example, automated scraping of the service or resale of AI output at volume).

We don't charge setup fees, hidden fees, or cancellation fees — so there's nothing else to refund.

Refund and billing requests: support@reunitor.com — include the email on your account and the payment reference from Cashfree. We respond within 2 business days, and a human reads every request. See also our Contact page.